Last Updated: September 26, 2023
Privacy Policies: All users are entitled to understand how their data is being collected, used, and protected. To this effect:
Data Collection and Usage: Our application collects two primary types of data and information (“Information”):
Data Retention and Deletion: Chat discussions and email data are retained in our databases to maintain service quality and continuous user experience. However, we respect the right of users to control their data. If a user decides to revoke their consent or wishes to delete their data:
Deletion Process: Users can simply click on the "Delete Account" link located within the settings section of the app. Upon confirmation, all associated Information, data, including login credentials and chat history, will be permanently deleted from our databases. Please note that once deleted, data cannot be recovered.
Social Media Information: Personal Information that you provide to us when interacting with our social media pages (on sites like Instagram, Facebook, Medium, X, YouTube, and LinkedIn).
We encourage all users to familiarize themselves with our data handling practices and reach out with any questions or concerns. Your privacy and trust are of utmost importance to us.
2. Device Information
Device Information: Device type, operating system, IP address, cookies, and other relevant system settings (“Device Information”).
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags and pixels are electronic files used to record information about how you browse the Site.
3. How We Use Your Information
Service Provision: To deliver, maintain, and improve our virtual assistant services.
Communication: Sending updates, security alerts, and support messages.
Research: Enhancing user experience based on usage patterns.
Security: Detecting and preventing fraudulent activity.
By using our app, you consent to the collection Information as outlined in this policy.
You retain the right to withdraw your consent at any time, subject to legal or contractual restrictions.
5. Limiting Collection and Accuracy
Collection is limited to what's necessary for identified purposes and to optimize our services.
We ensure data is accurate, complete, and up to date.
6. Sharing of Information
We do not sell your personal information.
Information might be shared with partners/vendors for service enhancement or security (see third party sharing below).
Legal obligations may require sharing. For example: to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
7. Third parties
We do not sell your personal information.
We share Device Information with third parties to help us use Device Information, as described above. For example, we use Google Analytics to help us understand user usage of our services. You can read more about how Google uses Device Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You can opt out of targeted advertising. For example:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
For research, data is anonymized without personally identifiable information.
9. Your Choices and Controls
Account Information: Review, update, or delete at any time.
Data Access: Request access to and correct your data.
Opt-out: Unsubscribe from promotional communications via links.
10. Security Measures
Robust measures protect against unauthorized access or breaches.
In the case of a breach, we'll notify users as required by law.
11. Cookies and Tracking
Technologies like cookies improve user experience, analytics, and personalized content/advertising. Control cookies via browser settings.
12. Children’s Privacy
Our services aren't for individuals under 13. Unintended data collection from them will be deleted.
13. Openness and Challenging Compliance
We’re transparent about our data practices. For inquiries or challenges, contact our privacy officer.
14. Changes to This Policy
Periodic updates might occur. Users will be notified of significant changes.
15. Contact Us
Address concerns or queries to our Privacy Officer at firstname.lastname@example.org or 1000-1255 Peel, Montreal, Quebec, H3B 2T9, Canada.
Thank you for trusting Lia 27 Inc. We diligently work to safeguard your privacy and remain compliant with global and Canadian standards.